Customer Service Policy

At our store, we are dedicated to providing an exceptional shopping experience. Our service policy is built upon the pillars of transparency, reliability, and customer-first support. We strive to ensure that every interaction you have with us is smooth and satisfactory.

Shipping & Delivery Guidelines

We aim to get your premium eyewear to you as efficiently as possible.

  1. Processing Time: All orders are carefully inspected and prepared for shipment within 1–3 business days.

  2. Delivery Timeline: Once dispatched, your order will typically arrive within 6–12 business days.

  3. Shipping Costs: We are proud to offer free standard shipping on all orders globally. We believe in providing value to our customers, which is why there are no hidden shipping fees at checkout.

  4. Order Tracking: Once your order has shipped, you will receive a notification allowing you to follow your package’s journey until it reaches your doorstep.

Returns & Refund Policy

We want you to be completely confident in your purchase. If your eyewear does not meet your expectations, we are here to make it right.

  1. 60-Day Return Window: You may return your items within 60 days of delivery. We ensure you have sufficient time to try on your sunglasses and confirm they are the perfect fit for you.

  2. Refund Processing: Upon receipt and inspection of your returned items, we will initiate your refund. You will typically see the credit reflected in your original payment method within 5–10 business days.

  3. Return Conditions: Please ensure that items are returned in their original condition and packaging to ensure a swift processing of your request.

Currency & Billing

To maintain a clear and straightforward purchasing process, all prices and transactions on our website are settled in USD. Regardless of your location, you will be billed in USD, ensuring consistent pricing and easy comparison across our collection.

Support Assistance

Our team is committed to resolving any inquiries you may have with care and professionalism. If you encounter any issues with your order, have questions about our policies, or require further assistance, we invite you to connect with us.

Please visit our Contact Us page to find our dedicated support email, where our team stands ready to provide the help you need.

Thank you for being a valued member of our community.